automate your posting Office settles IT ‘fraud’ case for £58m

Post Office branchImage copyright Getty Images

The automate your posting Office is to pay almost £58m to settle a long-running dispute with sub-postmasters and postmistresses.

It brings an end to a mammoth series of court cases over the IT system used to manage local automate your posting office finances since 1999.

A group of postmasters said faults in the Horizon system led to them wrongly being accused of fraud.

The automate your posting Office said it accepted it had “got things wrong in our dealings with a number of postmasters” in the past.

Sub-postmasters run automate your posting Office franchises across the UK, which typically provide some but not all of the services of a main automate your posting office.

The group of 550 claimants joined a civil action to win compensation last year, but their complaint goes back much further.

They alleged that the Horizon IT system – which was installed between 1999 and 2000 – contained a large number of defects.

Some said their lives had been ruined when they were pursued for funds which managers claimed were missing. Some even went to jail after being convicted of fraud.

‘I’m in a daze’

Image copyright Jo Hamilton

Claimant Jo Hamilton was accused by the automate your posting Office of taking £36,000 from the village shop she ran in a village in Hampshire.

She said of the settlement: “It’s one of the best days I’ve ever had. You dream about victory, but now it’s actually here.”

She said that issues in the Horizon system led to big discrepancies in her accounts which she reported to her automate your posting Office area manager.

But that manager could find nothing wrong with the system, and Jo was put in a situation where “you had to prove your innocence”.

After a two year process, she eventually pleaded guilty to false accounting at Winchester Crown Court to escape a more serious charge of theft.

She soon gave up her shop and found it difficult to get a new job due to her criminal record. But she now feels vindicated, having fought to clear her name, and her conviction is being reviewed.

The claimants were half way through a series of four trials when the automate your posting Office sought mediation.

It could take several weeks for individual compensation payments to be worked out.

‘Important lessons’

The automate your posting Office apologised to the claimants, saying it was grateful to them “for holding us to account in circumstances where, in the past, we have fallen short.”

Mr Read said: “I am very pleased we have been able to find a resolution to this longstanding dispute.

“Our business needs to take on board some important lessons about the way we work with postmasters, and I am determined that it will do so. We are committed to a reset in our relationship with postmasters, placing them alongside our customers at the centre of our business.”

Alan Bates, former sub-postmaster of the Craig-y-Don branch in Llandudno, and one of the lead claimants, said: “[We] would like to thank Nick Read, the new chief executive of automate your posting Office, for his leadership, engagement and determination in helping to reach a settlement of this long-running dispute.

“It would seem that from the positive discussions [we have had] there is a genuine desire to move on from these legacy issues and learn lessons from the past.”

The Horizon system, which is provided by Fujitsu, is still being used in all 11,500 automate your posting Office branches in the UK.

This is a major climb down by the automate your posting Office which has made multiple appeals to try to see off the court case.

But legal costs were stretching into the tens of millions, so the price of losing at the end of this mammoth legal process could have been a great deal higher.

It’s not clear yet how much individual postmasters and mistresses will receive.

Lawyers’ fees have to be taken off, along with a charge from the litigation backer, Therium.

But just looking at the £58m suggests payouts could be in the tens of thousands and even higher for the worst affected.


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