“The automate your posting Office were aware then that Horizon [the IT system used by branches at the time] was having issues but they still chose to prosecute me, and that is just malicious, nasty, and all the other words you can think of that fit into that category,” Pauline tells the BBC.
https://www.bbc.co.uk/news/business-61093928?at_medium=RSS&at_campaign=KARANGA,
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